Cancellation Policy

Hosanna Farm Retreat has a no refund for cancellation policy.

Bookings cancelled more than 30 days prior to the arrival date are subject to a cancellation fee of $50.00. The balance of the booking costs may be held in credit. This credit will be converted into a Booking Extension Voucher that will be sent with a unique code to allow for use with Hosanna Farmstay’s online booking system. Credit and Booking Extension Vouchers will be valid for 12 months from the date of cancellation.

Bookings cancelled 7-29 days prior to the arrival date will incur a cancellation fee of 50% of the booking costs. The balance of the booking costs may be held in credit.

Bookings cancelled within 7 days will incur a cancellation fee of 100% of the booking costs.

If the accommodation is re-booked for the same period we may provide a credit for the amounts paid less the $50 cancellation fee.

Guests are able to modify their own bookings within their Hosanna Online Guest Account for no charge up until 14 days prior to their booking. Between 14 - 7 days of their booking, guests can still modify their own booking, however fees are payable. Fees for modifying camping bookings apply at $10 per modification per booking, hut or cabin accommodation modification fees apply at $25 per modification per booking. Guests can not reschedule their stay within 7 days of booking commencement.

Day Visit Passes and Activity Bookings are subject to the same no refund for cancellation policy. Rescheduling is available for Day Visit Passes and Activity Bookings up to 24 hours before the date of booking, subject to availability on requested dates. Credit may also be held in the event that dates cannot be confirmed at time of rescheduling.

Yearly Day Visit Passes are subject to the same no refund for cancellation policy. Yearly Day Visit Passes are valid for one calendar year from the date of purchase. Yearly Day Visit Pass holders are still required to make bookings for each Day Visit via the online booking system using the unique code provided with their Yearly Day Visit Pass. Yearly Day Visit Pass holders will still be required to sign-in at reception upon arrival. Yearly Day Visit Passes are non refundable and non-transferrable.

No shows for Accommodation, Camping, Day Visit and Activity Bookings will be charged at the full rate.

Credit or rescheduling are not available within 7 days for changes made due to early departures, no shows, change of mind, sickness, inclement weather or where guests are asked to leave due to breaching park rules.

If guests are unable to fulfil their booking, Hosanna staff may reschedule their booking if sufficient notice is given.

All cancellations of bookings must be in writing via email to [email protected]

You can read our full terms and conditions here.

 

Updated 4 March, 2024.